Collecting personal information

We collect personal information for reasons that include:

• communicating with you;
• enabling us to provide goods to you;
• processing and fulfilling orders for goods that you have placed;
• responding to your request for information about goods and services;
• arranging for goods to be delivered to you;
• sending statements and invoices to you;
• collecting payments from you;
• marketing our goods to you;
• dealing with complaints, consumer guarantee and warranty claims;
• developing, managing, and administering our goods and services;
• complying with our legal obligations.

This personal information may be obtained from you when you submit the information online via our website, by telephone or by correspondence.  We may also collect information from third parties and public sources.

The type of personal information we collect includes your name, address, telephone numbers, e-mail address, date of birth, payment information, transaction information, bank account details, credit card details, Internet Protocol (“IP”) address, server address, domain name, information about your browsing activity, information contained on identification documents and other details that may be required to conduct our operations.  In some limited circumstances, we may collect sensitive information, including health information.

Using and disclosing your personal information

We may use and disclose personal information for the primary purpose for which it was collected. We may also use or disclose personal information for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances authorised by law.

We may disclosure your personal information to our suppliers, delivery agents or anyone to whom you authorise us to disclose it to.

We may disclose your personal information to third party service providers who assist us in providing goods and services or performing functions.

We may disclose your personal information to the extent that we are required to do so by law or connection with any legal proceedings or prospective legal proceedings involving us.

We may disclose your personal information to overseas suppliers and delivery agents to enable goods ordered by you to be supplied and delivered to you.  Otherwise, we will only disclose your personal information to an overseas recipient when requested to do so by you.

Access to your personal information

You may seek access to the personal information we hold about you. We may restrict access where we are required or permitted to do so by law.

Accuracy, completeness and up-to-date information

We will take reasonable steps to ensure that the personal information we hold is accurate, complete and up-to-date. You may contact us to update your personal information or tell us that the personal information we hold about you is inaccurate, incomplete or out-of-date.

Security

We will take reasonable steps to protect any personal information that we hold from misuse and loss. We also take reasonable steps to protect it from unauthorized access, modification and disclosure. When we no longer require your personal information, we will take reasonable steps to destroy, delete or de-identify it.

How to contact us

If you wish to gain access to your personal information or make a complaint about a breach of your privacy or if you have any query on how your personal information is collected or used or any other query relating to our Privacy Policy, please contact our Privacy Officer during business hours at Telephone: 0438 332 239 Email: [email protected]

Changes to our Privacy Policy

We reserve the right to make changes to our Privacy Policy at any time. We may update this Privacy Policy by posting an updated version on our website www.thegourmetshelf.com.au